Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11895 Customer Comments & Reviews
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This company is best described as a fraud.
They do not fulfill their contract. They feed you endless excuses as to why they can't send a technician to your home to fix something you've contacted them about for months.
Their "reimbursement option" is a joke - because they never pay.
I've spoken to service providers in my area and they will not work with CHOICE because "they do not pay."
Do not use them. Save your money.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
Joe was prompt, efficient and very courteous. I highly recommend his work.
Our technician was the best!! She was prompt and responsive with our initial texting to review the problem and set up an appointment.
She was very knowledgeable and fixed our fridge and freezer up super fast!
She was kind and took the time to explain everything she was doing.
Thank you!
Some times it takes a bit to get someone out here .one of my phone calls was never returned . It was about a case in progress . This was very bad in my mind . It makes me think twice about buying again .
We recently had a plumbing problem when the toilets backed up a couple of times, and then the clothes washer drain over flowed. We definitely had a problem. I put the call in to Choice Home Warranty in the late afternoon and they were able to set up a plumber to come out the next morning. We live in Tampa, FL and they sent Alter Plumbing out for the job. The plumbing technician was friendly, efficient and thorough. He cleared the line all the way to the front of the property and was able to get a camera in the line to determine that we had some roots in the line at the point where it joined the city sewer line. He called the City for us and arranged to have them send out a crew to further...Read More
CHW was easy to work with. They listened and handled the issue with our appliance.
The claim was from t I ur AC motor it needed replacing . Because I was quarantined Ray the AC person you sent contacted by phone. He sent me link to pay for services. Which he did a good job and was ver cordial on the phone. The invoice was for $60.00 but our Choice Home warranty indicates service calls would be 45.00 did our rates go up? Let me know thanks.
I had a plumbing problem with a shower valve. It became a major issue where the entire valve needed to be replaced. The plumber did a good job but it left a hole in the wall. The plumber said he didn't know how that got fixed. Ended up messaging with Choice. I was told I needed a new claim for the drywall. I could not actually open a claim like that on-line. A representative called and said she would open it. Then she said I had to pay an additional service fee. This was a problem caused by the plumber and paying $45 for someone to patch a 10 inch hole is ridiculous. So I had to cancel the claim. A fix is a fix not multiple parts.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
It is getting to the point where the company come up with a reason not to cover repairs. I had 2 friends that put in a claim with you & they were denied . I had a Genie garage door opener that went out & it was replaced with a cheat garage door opener When my contract expire I will not be renewing with the company
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Even through my problem wasn't covered under my warranty, they were very prompt in getting back with me and letting me know what was covered.
Top Rated
Our Partner
Special Offer: $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.