IdentityForce Protection Review
IdentityForce Protection Review
ConsumersAdvocate.org
9 Customer Reviews - see all comments
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IdentityForce offers a full range of personal identity theft services that are on par, if not better, than some of the industry’s best.
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However, its full potential is only available with the UltraSecure + Credit offer, which comes at a price.
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Though, it quickly makes up for this by offering A+ customer service which is certainly worth the extra dollars.
- Up to $2M Identity Theft Insurance
- Bank Fraud & Credit Card Activity Alerts
- 3-Bureau Quarterly Credit Report & Score
- Family Plan Covers Unlimited Children Under 18
Latest IdentityForce Reviews
I too had extremely poor experience with customer service ! I used the same user name and password that I had been using since opening my account. Yesterday 3/17/19, I attempted to open my account only to be locked out after using my user name and password. I called customer service speaking with Wendy(originally) who advised me she could not open my account unless I faxed them my Drivers License with picture on it along with a utility bill to establish my identity which I did. After not hearing back I re contacted customer service(long wait again) speaking this time to Derick. Derick advised me the picture on the license was not clear therefore would not reopen my account. I again faxed...Read More
It is a joke that this company has high rating. There needs to be a protection plan to protect consumers from any advocate that gives this company accolades. Their website signup doesn't work and their tech support doesn't exist. The people you talk to are hostile and combative and are really just messengers to a supposed tech staff that leaves early on long weekends and obviously is not available evenings, weekends or holidays. Why would anybody want to engage this firm. Anyone who rates this firm highly must be a shill employed by the firm.
I tried calling Identity Force to speak to a manager and was told by Shyesha (a rude customer service rep) that there is NO manager on Duty.It was 5:30 p.m This is not the first time I have been told this by a Identity Force customer service rep. I have been told I can ONLY talk to the original manager handling the issue with my service BUT the Problem is I can never seem to talk to her and they will Not tell me "Wendy's" hours so I can try to call in that time frame.It has been impossible to resolve my issues. Communication has been at a 0. Why is it taking months to fix my issues???
Kept getting email and text alerts about sex offenders. I am a Certified Fraud Examiner in addition to numerous other credentials supporting my qualifications at conducting white collar crime investigations. Receiving alerts on sex offenders has no value in protecting my identity. Contacted customer service by telephone and was informed that there was no option toward stopping the alerts. I then emailed customer service hoping that my compliant would be directed to the proper channel. Almost immediately, received a reply that my account was canceled. What a waste of money!
UPDATE - 11/02/17 Scott, a Senior Vice President with IdentityForce, reached out to me the next morning to let me know he looked into the matter personally and apologize for the experience I had. Scott assured me that the Restoration Team would be reaching out to work with me further. Thank you for looking into this and getting back so quickly.
[Original review] The absolute worst customer service I've ever seen. I'm disputing a collection with Transunion currently, and have reached out to IdentityForce multiple times for help. At one point they asked me "what would you like us to do about it?" They haven't provided any help. And they STILL have not "notified" me of OR detected the ac...Read More
The issue is 3 items.
1. System cannot grab account balances off of listed accounts. Take Wells Fargo as an example, One login has immediate access to 3 accounts. The system pulls the balance for 2 of the 3. See attachments.
2. The system does not pull account balance for 8 of the 18 account 'monitored'. These accounts were all logged into and 'verified' by identity force and some work fine on the daily transaction pull.
3. The system does not pull daily transactions on the Bank and Credit Card Activity report. I am sure all these issues are related.
I also would a credit of free month(s) in my account equally the amount of time it takes you to correct the issues. At this point I...Read More
Be careful that you understand EXACTLY what they do or else you may end up feeling all warm and fuzzy/secure inside and gladly paying a monthly fee only to find out that what the security that they APPEARED to offer turns out being nothing more than an alert if your email appears on line somewhere! I made several large transactions, and even bought a new truck while with this Identity Force. No a single person reached out to ensure it was even me!
I just signed up with Identity Force, and was frustrated and disappointed before I even started using their services. It's been 12 hours since I signed up and I can't get their protection plan activated and running smoothly, however, payment went thru easily without any issues. My issues were hardly resolve due to a poor customer service. Customer service was mean and lack good manners dealing with a customer. They need to learn how to deal with customers properly and to project and exercise good business relation if they really wanted to promote their business, and not a threatening type if I said that I am cancelling my enrollment due to a poor customer service. It's not a good start r...Read More
Awesome! I set up the bank alerts and I now I get notifications for all my cards.